Booking Policy
WerentChef Booking Policy
- Reservation Process
1.1. Booking Confirmation: All bookings must be made through the WerentChef platform. Once a booking request is submitted, the customer will receive a confirmation email with details of the chef and service schedule.
1.2. Payment Terms: Full payment is required at the time of booking to secure the chef’s services. WerentChef accepts payments through all major credit cards, debit cards, and PayPal.
1.3. Booking Modification: Customers can request changes to their booking (e.g., date, time, or menu adjustments) up to 48 hours before the scheduled service. Acceptance of modifications is subject to the chef’s availability.
- Cancellation Policy
2.1. Flexible Cancellation:
- Customers may cancel their booking up to 7 days before the service to receive a full refund.
- Cancellations made between 7 days and 48 hours before the service will receive a 50% refund.
- Cancellations made less than 48 hours before the service will not be eligible for a refund.
2.2. Force Majeure: If the service cannot proceed due to unforeseen events (e.g., extreme weather, illness, or government restrictions), customers are entitled to reschedule the service or receive a full refund.
- Chef No-Show or Late Arrival
3.1. No-Show: In the event that the chef does not arrive for the scheduled service without prior notice, customers are entitled to a full refund and a 10% discount on a future booking.
3.2. Late Arrival: If the chef arrives more than 60 minutes late without valid reasons, customers may choose to proceed with the service at a 20% discount or reschedule at no additional cost.
- Customer Responsibilities
4.1. Preparation: Customers must ensure that the kitchen and dining area are adequately prepared for the chef’s use, including providing all agreed-upon equipment, appliances, and ingredients unless otherwise specified.
4.2. Health and Safety: Customers are responsible for maintaining a safe and clean environment for the chef. In case of safety concerns, the chef reserves the right to cancel the service, with no refund.
- Dispute Resolution
In the event of a dispute between the customer and the chef, WerentChef will act as a mediator. Both parties must submit written explanations of their claims. WerentChef’s decision will be final and binding.