WeRentChefs

Booking Policy

WerentChef Booking Policy

  1. Reservation Process

1.1. Booking Confirmation: All bookings must be made through the WerentChef platform. Once a booking request is submitted, the customer will receive a confirmation email with details of the chef and service schedule.

1.2. Payment Terms: Full payment is required at the time of booking to secure the chef’s services. WerentChef accepts payments through all major credit cards, debit cards, and PayPal.

1.3. Booking Modification: Customers can request changes to their booking (e.g., date, time, or menu adjustments) up to 48 hours before the scheduled service. Acceptance of modifications is subject to the chef’s availability.

  1. Cancellation Policy

2.1. Flexible Cancellation:

  • Customers may cancel their booking up to 7 days before the service to receive a full refund.
  • Cancellations made between 7 days and 48 hours before the service will receive a 50% refund.
  • Cancellations made less than 48 hours before the service will not be eligible for a refund.

2.2. Force Majeure: If the service cannot proceed due to unforeseen events (e.g., extreme weather, illness, or government restrictions), customers are entitled to reschedule the service or receive a full refund.

  1. Chef No-Show or Late Arrival

3.1. No-Show: In the event that the chef does not arrive for the scheduled service without prior notice, customers are entitled to a full refund and a 10% discount on a future booking.

3.2. Late Arrival: If the chef arrives more than 60 minutes late without valid reasons, customers may choose to proceed with the service at a 20% discount or reschedule at no additional cost.

  1. Customer Responsibilities

4.1. Preparation: Customers must ensure that the kitchen and dining area are adequately prepared for the chef’s use, including providing all agreed-upon equipment, appliances, and ingredients unless otherwise specified.

4.2. Health and Safety: Customers are responsible for maintaining a safe and clean environment for the chef. In case of safety concerns, the chef reserves the right to cancel the service, with no refund.

  1. Dispute Resolution

In the event of a dispute between the customer and the chef, WerentChef will act as a mediator. Both parties must submit written explanations of their claims. WerentChef’s decision will be final and binding.

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